NetSupport Limited News

NetSupport Manager Remote Access Software Helps Bob Drake Reproductions Improve Efficiency Of Desktop Support

Fri, 2 Sep 2010 12:35:00 GMT

Bob Drake Reproductions specialize in the manufacture of parts for vintage Ford’s. What was once a one-man garage has grown to the point where today there are 3 workshops spread across the town of Grant’s Pass, Oregon.

As IT Director Darius Englen explains, the multi-site nature of the organization caused many logistical issues for his support team; “More time was being spent on travelling between workshops than actually fixing the problem. We trialed a few Remote Access solutions and NetSupport Manager stood out thanks to its ease of deployment and ability to seamlessly remote control multiple machines simultaneously. Being able to view the remote desktops has increased our efficiency several times over and dramatically reduced the time and costs involved in visiting our different sites.”

About Bob Drake Reproductions
Bob Drake had been fascinated by cars since his boyhood years and this led to an avid interes....

NetSupport Triumph Again At Best Business Awards

Sat, 27 Aug 2010 16:16:00 GMT

Following previous successes, NetSupport’s commitment to providing IT departments with the very best support solutions has once again been recognised by the UK Best Business Awards.

In the Best Product/Service Range category, NetSupport’s market-leading Remote Access tool, NetSupport Manager 11 and recently launched ITIL Service Management solution, NetSupport ServiceDesk 3, were judged to provide the IT Support community with the best-of-breed tools they need to maximise the availability of their business critical systems.

Commenting on NetSupport’s Best Business Award for Best Product / Service Range, Andrew Areoff, Chairman of the Judges said: “It’s always nice to see companies like NetSupport winning a Best Business Award for the second time in a different category. Having won the Best Customer Focus category last year, they have proved that they not only deliver a great service but also offer an outstanding range of IT s....

NetSupport’s ITAM Solution Helps CFORP Keep Track of IT Assets

Fri, 26 Aug 2010 17:36:00 GMT

Based in Ottawa, the Centre franco-ontarien de ressources pédagogiques (CFORP) was established in 1974 with a mission to improve the provision of educational services to French speaking Canadians. Today the organisation provides a range of support services that help schools and educational agencies implement effective training programs for French-Canadian students.

Following their recent move into custom-built premises and the introduction of a cutting-edge IT infrastructure it quickly became apparent that help would be needed to effectively manage the company’s newly acquired IT Assets.

As CFORP’s IT Manager Etienne Fortin explains, managing software licenses and planning for upgrades quickly became very difficult; “While it was nice to have access to the new technology, we needed an effective reporting tool that would help automate the gathering of IT Asset information. NetSupport DNA immediately leapt out as a solution that woul....

Remote Access Software Helps Keep LBBW’s Banking Systems Online

Tue, 23 Aug 2010 17:26:00 GMT

Headquartered in Prague, Landesbank Baden-Württemberg (LBBW) is one of the many global financial institutions currently using NetSupport’s multi-platform Remote Access solution to minimise the downtime of their business critical systems.

Thanks to NetSupport Manager’s powerful range of remote management tools, the bank’s IT support team have been able to offer a much improved service to their end-user community, diagnosing and resolving a large number of computer related issues without the need for a physical visit to the user.

NetSupport Manager’s ease of use and remote control performance were key factors in LBBW’s decision to adopt the product as its preferred solution.

About LBBW Bank
LBBW has been present on the Czech banking market since 1991, and over the years it has established a firm position as a modern and universal commercial bank, providing top-class services and reacting pr....

Strictly Education Solutions Monitor Students with NetSupport School

Fri, 19 Aug 2010 16:15:00 GMT

“We needed a tool that allowed us to manage curriculum PCs from a single control PC, to take control of desktops and monitor Student activity as they work, remotely support Students with tasks at desktop level and monitor Student usage of computers,” explains Dan Ramsunder, Project Manager.

“NetSupport School was selected as our preferred Classroom Management tool as it was easy to setup, very simple to use and minimal training was required. The most useful feature has been the live desktop monitoring, we can see exactly what Students are doing and if any further assistance is required. We can also instantly gain Students attention with the click of a button!”

About Strictly Education
Strictly Education comprises Strictly Education Support Services, which delivers services in Payroll, HR, Finance and Property Support, whilst our partner company, Strictly Education Solutions delivers ICT/MIS and Facilities Staffing servic....

Norvik PVCu Windows Systems Ltd Use NetSupport Manager to Support Remote Users

Wed, 17 Aug 2010 12:14:00 GMT

“The Managing Director requires access from home or elsewhere to live operational data on the company network and also to secure files. VPN is not an option due to large files in use, remote control software totally fits the bill,” explains Nigel Mayo, IT Manager.

“NetSupport Manager has an easy to use interface and enables the M.D to operate with a screen display he recognises. It has been a complete success.

With a Gateway now in place there is scope to add other users such as the company accountant who needs to access financial systems out of hours. I’m also able to check and diagnose IT faults without having to visit or call the office while offsite or on holiday. A Linux based Server is currently being commissioned and I am glad to see this will run the Client software.”

About Norvik PVCU Windows Systems Ltd
Founded in 1989, Norvik helped to pioneer the development of PVCu windows, doors and conserv....

Hochschule für Technik und Wirtschaft des Saarlandes nutzen NetSupport Technology

Tue, 16 Aug 2010 11:13:00 GMT

Das Engineering Competence Center ist das Rechnerlabor des Studienbereichs Maschinenbau/Prozesstechnik an der Hochschule für Technik und Wirtschaft des Saarlandes. Die Rechner werden im Bachelor- und Master-Studium in verschiedenen Bereichen eingesetzt (Officeanwendungen, CAD, FEM und Mathematik).

Aus der NetSupport-Produktfamilie setzen wir überwiegend Netsupport-DNA und NetSupport-Manager in folgenden Aufgabenbereichen ein:

· Aufbau der Betriebssysteme
· Verteilung und Aufspielen der Software an den Rechnern
· Hard- und Softwareüberblick
· Übersicht über die genutzte Software der Clients
· Beschränkung der Anwendungen bei Bedarf
· Verteilung der Dateien und Ordnern

Alle bisher an den Support gemeldeten Probleme wurden in kurzer Zeit gelöst.

Für weitere Informationen besuchen Sie bitte: "NetSupport Manager sets the standard for remote control, and this latest version delivers even more valuable features."

PC PRO is the latest industry magazine to check out the new version of NetSupport's market leading multi-platform Remote Control solution.

Version 11 builds on the products reputation for delivering the tools IT support teams need to maximise the availability of mission critical systems. Ensuring it keeps pace with the changing IT landscape, NetSupport Manager provides secure connectivity with Windows, MAC, Linux and mobile devices wherever they are.

Read the full review HERE.

Pepsi Cola Thailand Extend Their Use Of NetSupport DNA

Fri, 15 Jul 2010 10:00:00 GMT

Organisations are increasingly turning to IT Asset Management (ITAM) software to help them manage the TCO (Total Cost of Ownership) of their IT Assets. Accurate reporting is key. Without this, decisions on upgrades and the roll-out of new technology will not be taken from an entirely informed position.

From a cost-saving standpoint, knowing the inventory of IT assets is critical when deciding whether to purchase more assets, redistribute current assets, or retire them completely - along with their costly maintenance contracts and renewal fees.

One leading company making good use of their ITAM solution is Pepsi Cola who use NetSupport DNA at their HQ in Thailand. A recent expansion of their IT infrastructure has led to the company increasing the number of DNA licenses they hold.

The core Hardware/Software Inventory module has been supplemented in the latest version with a unique and highly relevant Energy Monitor component and this is helping Pep....

Story Group Find A Solution To Their Communication Issues With NetSupport Notify

Tue, 12 Jul 2010 10:44:00 GMT

Since installing Desktop Alerting solution NetSupport Notify, the Story Group's internal paging system has been made redundant.

As Technical Support Manager John Miller explains; "We were looking for ways to improve internal communication and needed a solution that enabled staff to quickly and easily post messages to colleagues. Staff used to page-call one another but we've found that NetSupport Notify provides a much more immediate service. The product has been so successful that we've now removed the paging system."

A growing number of organisations across the business and education sectors are starting to see the benefits of using NetSupport Notify. Urgent or routine notifications can be delivered to all or selected desktops across a network in an instant and unlike traditional forms of communication of the sort used by The Story Group, messages can't be skipped, ignored, saved for later or get lost in a busy inbox!

About St....